Frequently Asked Questions:
What are your Hours of Operation?
We are open with the following schedule:
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | 9–6 |
| Thursday | 9–6 |
| Friday | 9–8 |
| Saturday | 10–8 |
| Sunday | 10–6 |
What are your Open Jump Prices and Hours?
Open jump: $10.00 per child. There is no charge for parents/guardians, and no charge for children that are too young to use the jumps. The Outback is always available for Open Jump, except on those rare occasions when the entire facility is rented for a single private party or fund raiser.
Do you offer Frequent Jumper Cards?
Yes. You can purchase 10 open jumps for $70. We also offer a 5 open jump for $40, and a single jump card for $10. The cards do not expire.
How do I schedule a party?
You can either schedule a party through our online system, or call us at (262)-377-6700 and we would be glad to assist you over the phone.
Why do the children have to wear socks?
In order to keep the facility clean, as well as avoid hurt feet, we require all participants to wear socks when using the inflatables.
What if I forget my socks?
Socks are available for those children who forget their socks.
What security measures are used at Jumping Country?
As this is a children’s entertainment facility, security is our first concern.
All children entering the facility are issued a wristband with a number and a tag. The parents/guardian must show the tag when leaving the facility with the child. Should a tag be lost or misplaced, the parent/guardian must be photographed with the child.
Video cameras are present throughout the facility for the safety of our guests.
The rear doors all have alarms.
Can I leave and come back?
Participants can return anytime during the date of purchase of an open jump, or during the day on which they are invited to a party, as long as the wristband is still attached to the child’s wrist.
How is it kept clean?
The entire facility is cleaned daily for the health of our guests.
Can I jump after I eat?
For the wellbeing of all of our guests, we ask that all participants wait at least 30 minutes after eating before returning to the Outback for additional jumping.
Can I drop off my children?
No. All children must either be accompanied by a parent/guardian, or be at Jumping Country for a supervised party. The party host must remain at the facility. It is up to the party host (parent) to decide if guests can be dropped off, or if their parents/guardians must remain at Jumping Country.
What businesses are located nearby?
We are located just to the west of Costco, Michaels, Kohl’s, Best Buy, Target, Home Depot, OfficeMax, Dick’s Sporting Goods, Petsmart, and many other fine retailers. We are also located just south of Aurora Health Care.
What if more people come to the party than I planned?
There is no additional charge, as long as you have less than the maximum number of children for the party style you ordered. If more than that number attend, there is an additional $10 per child charge. Remember, the birthday child and all adults are not included in the participant count.
My child is too young to use the jumps, and I just want to watch. Do we get charged?
No. Guests that just want to see the facility, or children too young to use the jumps do not have to pay an entrance fee. We recommend that jumpers be around age 2.
What are your cancellation policies for parties?
If the party is cancelled 1 week or more prior to its scheduled date there is a $100 cancellation fee, and the remaining balance of the party charge is refunded. If the party is cancelled less than 1 week before the scheduled party date, a $150 late cancellation fee is charged, and the remaining balance of the party charge is refunded. All payments for party add ons are refunded if the party is cancelled 24 hours prior to its starting time. There is no refund if less than 48 hours notice of cancellation is provided.
Can I rent the entire facility for a private party?
Yes, but you must make arrangements with Jumping Country. Call for details.
Can I have a fundraiser at Jumping Country?
Yes. We support the community, and host numerous fund raisers. Call for details.
Can I rent the facility after hours?
Yes, but you must make arrangements with Jumping Country. Call for details.
Outside food
Outside food is now permitted in Jumping Country for individual family use only. If you are hosting a party, you may bring birthday cake, cupcakes, or ice cream cakes. You may also bring your own drinks to parties, and use our refrigerator. Parties include soft drinks at no additional charge. No other outside food is permitted at parties. Sorry, but if you bring in non-permitted food for a birthday party, a $50 fee will be charged.
Do we have to sign the waiver to participate?
Yes, all participants must have a waiver signed by their parents/guardians in order to play at Jumping Country. This includes birthday party participants.
My child is in a cast. Can he/she still use the inflatables?
Sorry, but for the safety of the other children, participants in casts or slings are not permitted to use the inflatables. They can still participate in the parties.
Do you assist with the party set up/clean up?
Every party has a dedicated Jumping Country guide (assistant), who will handle all set up and clean up responsibilities.
What is a black light party?
A black light party consists of turning off the main lights, and turning on black lights. It is not dark, but items that are white will glow in the reduced light.
Can I tip my guide (assistant)?
Yes. Our guides always appreciate tips/gratuities for great service.
Additional questions.
If you have any additional questions, please feel free to call us at (262) 377-6700.